Booking Guide

How To Use Our Service

Making an Online Booking is easy. Just complete the reservations making sure that you have given us your e-mail address and send it to us. As soon as we receive your request, we will contact your chosen hotel to confirm the reservation. It is our policy to reply to all request within 24 hours.

Please make sure that all the booking details are correct so as to avoid problems during check-in. Important points are the number of adults and number of children, which intend to occupy the room, the nationalities involved, the ages of the children, etc. Please also make sure that the names you write on the reservation form are identical with the ones given in the travel passports.

Payment Method

All the hotels in our network operate on a pre-payment basis. Payment can be made either using a major credit card (Visa, Mastercard, Amex or JCB only).Click here and then print a copy of our credit card charge form. Once completed, please fax the form back to us at (662) 584 5204.

Alternatively, payment can be made by Telex Transfer via your bank, click here for our Bank Transfer Details. As soon as payment has been received, we will either fax or e-mail a "Hotel Voucher" to you using whichever method you choose to send your details.

We guarantee that all information given to us will be treated in the strictest confidence and will never be passed on to a third party.

Children's Rates

The general policy concerning the charging of room and breakfast charges for children traveling together with their parents or family is as follows :

• Children more than 12 years of age : Any child this age is considered an adult by the hotel industry. Normal charges will apply both for the room and the breakfast.
• The child supplement will apply to children between the ages of 2-12 years (unless a different age range is specified). They only apply in twin or double rooms.
• Child supplements will not be available if the child age is not specified at the time of booking and we will charge for three adults in a triple room if this information is not supplied.
• Cots for babies are only suitable for children under 2 years old.

Cancellation Policy

Canceling a confirmed reservation (meaning that you have received the hotel voucher from us) will cause a charge of EUR 10 for handling fee. And the following scale of charges will be applied depending on the time when the notification of cancellation is received. This is general policy except during FAIR season and/or otherwise stated.

1. If notification of cancellation is received 8 - 15 working days (not including Sat., Sun. & Public Holidays) or more prior to check-in date. : EUR 10 for handling fee + a credit card processing fee of 5% will be levied from the total amount to be refund.
2. If notification of cancellation is received 3 - 7 working days (not including Sat., Sun. & Public Holidays) prior to check-in date. : EUR 10 for handling fee + a 1 night room rate charge will be applied and a credit card processing fee of 5% will be levied from the total amount to be refund.
3. If notification of cancellation is received less than 3 working days (not including Sat., Sun. & Public Holidays) prior to check-in date. : Full amount charge non-refundable (applicable to No-Show case as well)

Cancellation can be made either via e-mail : Send us an e-mail or Fax : (662) 584 5204 during our office hours.
Thailand Office Hour :
09.00 a.m. - 06.00 p.m. (Monday - Friday)
09.00 a.m. - 06.00 p.m. (Saturday)

Thank you for using our service and if there is anyway that we can assist you, please do not hesitate to contact us Send us an e-mail